AI-Powered ERP Chatbot with Natural Language Queries

The Challenge

Employees across departments struggled to access critical business data from the SAP ERP system. The complex SAP interface required specialized training, and simple data queries often needed IT support or lengthy navigation through multiple screens. This created bottlenecks in decision-making and reduced operational efficiency.

Our Solution

We developed a custom Slack bot that integrates directly with the client's SAP ERP system, leveraging OpenAI's API to interpret natural language queries. Employees can now ask questions in plain language through Slack, and the bot translates these queries into SAP transactions, retrieves the data, and presents it in an easy-to-understand format.

Technologies Used

Outcomes & Impact

• Employees can query SAP data using everyday language without specialized training
• Reduced average data retrieval time from 15 minutes to under 30 seconds
• IT support requests for basic SAP queries decreased by 70%
• Improved decision-making speed across sales, operations, and finance departments
• Secure OAuth integration ensures data access follows existing SAP permissions